Browse through the sections below to find the answers to the most common questions about MyINFINITI App.
ACCOUNT - REGISTRATION & ACCOUNT CREATION
HOW DO I CREATE A USER ACCOUNT VIA THE MYINFINITI APP?
Download the App from the App Store or Google Play Store. You will then be guided through the steps of creating an account.
WHAT CAN I DO IF I AM UNABLE TO CREATE A USER ACCOUNT?
Please follow the check list below if you are encountering any problems during registration:
Have you already created a MyINFINITI Services user account? If this is the case, you cannot register again using the same email address. Just click the "Forgot your password?" button to receive a new password and log back in.
Is the spelling of your email address correct? (Please check for any spaces or missing letters.)
Have all fields been completed fully?
Is your password correct?
WHY ISN’T MY VEHICLE IDENTIFICATION NUMBER (VIN) BEING ACCEPTED?
Please check the capitalisation of the VIN you have entered and that the character "0" (number) hasn't been entered instead of "O" (letter) or vice versa.
Please also ensure that you have entered 17 digits with no spaces or symbols, as these are not recognised.
WHY ISN’T MY VEHICLE IDENTIFICATION NUMBER (VIN) BEING ACCEPTED?
Check your vehicle is compatible with this app via the website. Please also check the capitalisation of the VIN you have entered and that the character ‘0’ (number) hasn't been entered instead of ‘O’ (letter) or vice versa.
Please also ensure there are no spaces or symbols, as these will not be recognised.
WHERE CAN I GET ASSISTANCE / INSTRUCTIONS ON HOW TO USE MYINFINITI SERVICES?
For further information on connected services please refer to MyINFINITI App page here for general information.
HOW DO I ACTIVATE SERVICES?
To activate your services, you will need to connect your vehicle with your MyINFINITI App.
Download the app from the App Store or Google Play Store
Input email ID and create an account
Verify the email id from your email account
Pair the car by adding the VIN and the current odometer reading displayed in the car
While pairing the VIN, user is required to be in the car and the vehicle should be in IGN ON and OFF
Add a security code for remote features by switching on and off in the ignition as requested and type the code
I HAVEN’T RECEIVED A VERIFICATION EMAIL. WHAT CAN I DO?
The confirmation email should arrive in your inbox within a few minutes after creating an account.
Ensure the email address has been entered correctly.
If it is not in your inbox, please check your other folders (e.g. your spam folder).
If this does not help,please contact our customer services team. Their contact details can be found here.
WHAT SHOULD I DO IF THE REGISTRATION PROCESS DOES NOT WORK?
Please follow this useful check list if you are encountering any problems during registration.
Has a MyINFINITI user account already been created? If this is the case, you cannot register again using the same email address. Just click the "Forgotten password" button to receive a new password and log back in.
Is the spelling of your email address correct? Please check for any spaces and capital letters as they are case sensitive.
Have all fields been completed fully?
Is your password correct?
If this doesn’t resolve your problems, please contact our Customer Services team. Their contact details can be found here.
CAN I CREATE A USER ACCOUNT USING MY INFOTAINMENT SYSTEM?
No, you cannot create a user account using your infotainment system.
I KEEP GETTING AN ERROR MESSAGE WHEN TRYING TO REGISTER, WHY?
If you get an error message this may be because your email address is already in use for a MyINFINITI APP account.
Please contact our Customer Services team to support you. Their contact details can be found here.
WHERE CAN I FIND THE TERMS AND CONDITIONS OF MY CONTRACT?
If you are already connected to the services then the terms and conditions would be available from within the smartphone app.
You can add your INFINITI to the MyINFINITI APP in one step:
Enter your Vehicle Identification Number (VIN). Your VIN can be found on registration papers, or on the dashboard of your car.
HOW MANY VEHICLES CAN I ADD INTO THE MYINFINITI APP?
Unlimited number of vehicles can be added on the MyINFINITI APP.
HOW DO I SWITCH BETWEEN VEHICLES IF I HAVE MORE THAN ONE IN THE MYINFINITI APP?
Switching vehicles can be done from your MyINFINITI APP homepage.
On the top left side of your app, click on the vehicle name and a list will appear of all the cars currently added to your account.
ACCOUNT - DEACTIVATING SERVICES
WHAT SERVICES CAN I DEACTIVATE AND HOW?
You can deactivate your connected services by browsing to the profile page, select the name of the vehicle you wish to deactivate and finally select "Deactivate".
Please note you cannot deactivate features individually, use of this function will lead to all MyINFINITI features being deactivated.
HOW DO I REMOVE A VEHICLE?
You can remove your INFINITI from your app by browsing through your profile, clicking on the vehicle you would like to deactivate and then clicking on "Remove this Vehicle from the App" button.
HOW CAN I TELL IF A VEHICLE HAS BEEN REMOVED?
To confirm that your vehicle has been removed successfully, you will not be able to see any information on your app homepage.
If information about your INFINITI is still appearing (Mileage, Lock Status, etc.) then your vehicle is still activated.
If you are unable to deactivate the vehicle, please contact our Customer Services team. Their contact details can be found here.
I HAVE BOUGHT A USED INFINITI, HOW WILL I ACTIVATE THE SERVICES?
If you have bought a used INFINITI vehicle, the previous owner has most likely removed the car from their app.
To check this, you will need to add the vehicle using the steps found here. If a problem occurs, please contact the first owner to remove the vehicle from his account or contact the Customer Service team. Their details can be found here.
IS IT POSSIBLE TO RE-ACTIVATE SERVICES AGAIN, ONCE THEY HAVE BEEN DEACTIVATED?
It is possible to re-activate services, even after deactivation.
If you already have an account: You can re-activate while logged in into your account.
GENERAL
THE DATA ON MY PERSONAL HOMEPAGE IN THE MYINFINITI APP IS OUT OF DATE / ISN’T DISPLAYING. WHY IS THIS?
Your vehicle must have a good internet connection in order to send information to your MyINFINITI APP.
Make sure that your vehicle is in an area with good network coverage and swipe down to refresh your homepage and get the latest information.
IN WHICH COUNTRIES CAN I USE MYINFINITI SERVICES?
MyINFINITI App is available only within UAE. Roaming service is not available.
IS MYINFINITI APP AVAILABLE ON ALL MODELS?
MyINFINITI APP is available for the INFINITI QX80 starting from Model Year 2023 on all grades.
I CANNOT USE MY SERVICES, WHY IS THIS?
If you cannot use your services, this is most commonly caused by poor network coverage. The MyINFINITI App requires a stable connection to work. To ensure all services work as intended, please make sure you are in an area of good network coverage before opening the MyINFINITI App.
DO I NEED TO CREATE A USER ACCOUNT TO USE THE MYINFINITI APP?
Yes, to use the MyINFINITI APP you are required to create an account.
You can create an account directly from the app.
GENERAL - MYINFINITI APP
WHERE CAN I DOWNLOAD THE APP?
The MyINFINITI APP can be downloaded in both the App Store and Google Play Store. Please see the links below to directly find your app.
WHAT INFORMATION WILL I NEED TO CREATE AN ACCOUNT?
To create an account, all you will need is your name, email address and country of residence. You will then be asked to verify your email address by simply clicking on a link sent directly to your email inbox.
HOW LONG SHOULD IT TAKE BEFORE I CAN USE THE APP?
Downloading the MyINFINITI APP and creating an account should not take more than 10 minutes, depending on your available download speed.
MY USERNAME AND PASSWORD ARE NOT BEING ACCEPTED IN THE APP - WHAT CAN I DO?
CHECK YOUR EMAIL AND PASSWORD
Please double-check that you are using the right username and password. If they are misspelled, then you may get an error message.
CHECK YOUR INTERNET CONNECTION
Make sure your device has good internet connection. Where possible try to connect to a Wi-Fi network if your mobile network coverage is weak.
RESET YOUR PASSWORD
Try to reset your password by clicking on "Forget Password" button.
WHY CAN’T I LOG INTO THE MYINFINITI APP?
The first thing to do is check your WiFi or data connection, as you need to be connected to the internet for the app to work.
Also be sure to check that you have completed the registration process fully, as this could prevent you logging in successfully.
SOME OF THE FEATURES IN THE APP ARE NOT APPEARING AND CANNOT BE USED. WHY, AND WHAT CAN I DO?
Once you have paired your car, the services can take up to 24 hours to fully activate. Make sure your car stays in an area of good network coverage during this time.
GENERAL - DATA PROTECTION & SECURITY
MY SMARTPHONE HAS BEEN STOLEN. HOW DO I ENSURE MY PERSONAL DATA IS PROTECTED?
If your smartphone is stolen, please contact customer services, their details can be found here.
They can support you with unlinking your car from your account remotely. Your vehicle data will then not be available to access from your phone.
HOW CAN I ENSURE MY DATA IS PROTECTED IF I SELL MY VEHICLE?
When you sell your vehicle, make sure to deactivate the services and unlink your car from your account to remove all the data and allow the new owner to add their vehicle. All the data related to your car will then be removed.
The new owner will have to add the vehicle to their account and will find no data related to your previous trips.
WHERE CAN I FIND AND READ THE GENERAL TERMS AND CONDITIONS AND PRIVACY POLICY?
You can read the Terms of Use directly from your app right from your profile section.
WHY ISN’T MY PASSWORD BEING ACCEPTED?
Make sure you have not mistyped your password or have incorrectly used upper/lower case characters.
If the error persists, you can reset your password by clicking through "Forget Password" link on your MyINFINITI APP.
I HAVE FORGOTTEN MY 4-DIGIT PIN CODE. WHAT CAN I DO?
If you have forgotten your 4-Digit PIN code, please select the "Create/reset security code" in the profile page directly from your app.
You will be guided through setting a new one. Ensure you have access to your car when performing these actions.
IS ANYONE ELSE ABLE TO ACCESS THE DETAILS STORED IN MY APP?
No, the information stored in your account is private. If you suspect somebody has access to your app, please change the password following the in-app procedure.
DO I HAVE TO ENTER MY PASSWORD EVERY TIME I LOG IN?
You do not have to enter your password everytime you log in. Once you enter your password, the app will remember it.
WHAT IS THE 4-DIGIT PIN CODE?
A 4-digit PIN is a passcode to protect your car further against any potential misuse. It will prevent for example, someone having access to your phone and unlocking your car on your behalf.
The app will request the 4-digit PIN whenever someone wants to lock or unlock your car.
CAN I USE FACE RECOGNITION OR FINGERPRINT INSTEAD OF THE 4-DIGITS PIN CODE?
Yes, you can use face recognition on the iPhone and the fingerprint option for Android devices.
GENERAL - OTHER USERS
CAN I LINK THE MYINFINITI APP TO A VEHICLE I DO NOT OWN?
To link your app account to a vehicle, you will need to have its key and be inside the vehicle.
You can then only then begin the process to connect the vehicle. Please seek the approval of the vehicle's owner.
CAN THE MYINFINITI APP BE USED IN CONJUCTION WITH MORE THAN ONE VEHICLE?
Yes, you can add up an unlimited number of vehicles to your MyINFINITI APP.
You can add additional vehicles by clicking on the top left side of your screen, on your current vehicle name and then on "Add a vehicle".
CAN ACCESS TO THE MYINFINITI APP BE SHARED WITH FRIENDS & FAMILY?
Your car is linked to one email and cannot be linked to other accounts.
Make sure that only you have access to the account.
CONVENIENCE & COMFORT - REMOTE HORN & LIGHTS
HOW DOES REMOTE HORN AND LIGHTS WORK?
The “Remote Horn & Lights” function triggers and actives the horn and lights of your vehicle. Your vehicle needs to be locked and in an area of good network coverage to ensure it receives the command.
DOES REMOTE LIGHTS & HORN WORK WHILST I’M DRIVING?
"Remote Horn & Lights" does not work while driving.
CAN YOU ALSO ACTIVATE THE HORN AND LIGHTS SEPARATELY?
"Remote Horn & Lights" services allow you to:
Activate the Light function independently.
Activate the Horn & Light services together.
You cannot activate the horn on its own.
HOW LONG DOES IT TAKE FOR REMOTE LIGHTS & HORN TO ACTIVATE?
Please be aware in order for this function to activate your ignition needs to be turned off (this can be signalled by all lights inside your vehicle being off) and car must be locked.
Once you are confident your vehicle is asleep, "Remote Horn & Lights" should activate within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
CONVENIENCE & COMFORT - REMOTE DOOR CONTROL
HOW DOES THE REMOTE DOOR CONTROL SERVICE WORK?
This feature allows you to lock and unlock your car, as well as providing a status of whether your vehicle is locked or unlocked.
WHY DO I GET AN ERROR WHEN TRYING TO LOCK OR UNLOCK MY VEHICLE?
Your vehicle may be in an area of poor network coverage. Make sure your vehicle is in an area with good signal for the function to operate optimally.
Also, if one of the doors is open and you are trying to lock the vehicle, you will receive an error message.
HOW FAR AWAY CAN I BE FROM MY VEHICLE TO USE THE REMOTE DOOR CONTROL FUNCTION?
You can use "Remote Door Control" feature from anywhere. Ensure your car has good signal for the function to operate optimally.
HOW LONG DOES IT TAKE FOR MY DOORS TO BE LOCKED?
The "Door lock/unlock" feature should work within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
